CRM Product Owner - US Oncology
Our Take
CRM Product Owner at AstraZeneca — Salesforce Life Science Cloud implementation for US Oncology.
As posted by AstraZeneca PLC
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CRM Product Owner - US Oncology -------------------------------
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locations
US - Gaithersburg - MD
time type
Full time
posted on
Posted Yesterday
time left to apply
End Date: May 31, 2026 (30+ days left to apply)
job requisition id
R-247354
The Opportunity
We are looking for a hands-on CRM Product Owner to drive the technical execution of our U.S. Oncology digital engagement tools. In this role, you’ll be the "engine room" of our digital transformation, focusing on the build and maintenance of a seamless, data-driven experience for healthcare providers (HCPs) and patients. You will work closely with the Activation Engineering Lead to turn global platform blueprints into high-performing, local solutions that ensure life-saving treatments reach the right people.
Key Responsibilities
- Hands-on Implementation: Lead the technical build-out and day-to-day optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud.
- AI & Automation Execution: Support the deployment of Agentforce pilots to automate customer interactions and boost field force productivity.
- Omnichannel Delivery: Execute the technical strategy for omnichannel journeys, ensuring Data Cloud triggers real-time, personalized actions for field reps in the CRM.
- Integration Building: Develop and maintain API-first and event-driven integrations between Salesforce and oncology-specific data sources like claims and EHR feeds.
- Squad Mentorship: Lead a squad of engineers through daily Scrum/Kanban activities, conducting code reviews and enforcing DevSecOps standards (CI/CD, automated testing).
- Vendor Quality Control: Review technical deliverables from external partners to ensure they meet our internal architectural principles and code quality expectations.
Required Skiils & Qualifications-
Education / Experience
Bachelor’s Degree or equivalent experience 5+ years of experience in CRM or related Customer Engagement processes.
Salesforce Expertise
Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud, specifically configuring Data Cloud and Marketing Cloud.
Integration Skills
Proficiency in RESTful API design and Event-Driven Architecture (EDA) using tools like MuleSoft or Kafka.
Agile Leadership
Proven experience leading engineering squads, managing technical debt, and driving GitFlow and CI/CD pipelines.
Technical Influence
Ability to explain technical trade-offs to IT partners and translate business requirements into technical designs.
Preferred Skills
Emerging AI
Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation).
Domain Knowledge
Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations).
Cloud Architecture
Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).
Vendor Management
Experience managing "Managed Services" or System Integrator (SI) partners to ensure code quality and adherence to architectural blueprints.
Why Join Us?
You will be at the forefront of the agentic era of CRM, leveraging the latest Salesforce tools to drive patient impact at scale. You’ll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community.
Location: Gaithersburg, MD
_The annual base pay for this position ranges from $127,000 to $191,000. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans._
Date Posted
20-Apr-2026
Closing Date
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
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About Us
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We
focus on discovering, developing and commercialising prescription medicines for some
of the world’s most serious diseases. But we are more than one of the world’s leading
pharmaceutical companies.
At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered
to push the boundaries of science, challenge convention and unleash your entrepreneurial
spirit. To embrace differences and take bold actions to drive the change needed to meet
global healthcare and sustainability challenges.
There is no better place to make a difference in medicine, patients, and society. An inclusive
culture where you will connect different thinking to generate new and valuable opportunities.
Where you will find a commitment to lifelong learning, growth and development for all.
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Championing Inclusion and Diversity
Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking.
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Life at AstraZeneca
We’re curious about science and the advancement of knowledge. We find creative ways to approach new challenges. We’re driven to make the right choices and be accountable for our actions.
As an organisation centred around what makes us human, we put a big focus on people. Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab. Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential.
Here, you’ll do work that has the potential to change your life and improve countless others. And, together with your team, you’ll shape a culture that unites and inspires us every day. This is your life at AstraZeneca.
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